Clients
A brief is a shared document or it is two different projects
Most disputes about delivered work are disagreements about what was agreed, and they are decided by whether…
· 3 min read
Clients
Finding them, working with them, and ending it when you need to.
20 articles · page 1 of 2
Clients
The enquiry that never becomes a job still costs you a morning
Time spent on work that never happens is one of the largest hidden costs in a small business, and most of it can be removed by asking three questions early.
By Kabir Anand · · 3 min read
Clients
Ending a client relationship is a business decision, not a failure
The arithmetic on a client who costs more than they pay is usually clear, and the reluctance to act on it…
· 3 min read
Clients
One client paying most of the bills is a concentration risk
A single dominant client changes the economics of a small business in ways that go well beyond what happens…
· 3 min read
Clients
Working for people you know changes the price and the paperwork
Work for friends and family arrives with an existing relationship attached, and the arrangements that…
· 3 min read
Clients
A difficult first week is a forecast of the whole engagement
The behaviour a client shows before any real work has happened is the cheapest information you will ever…
· 3 min read
Clients
Handling a complaint when you are the entire company
Without a department to absorb it, a complaint lands directly on the person who did the work, and…
· 4 min read
Clients
When a client goes quiet in the middle of a project
Silence during an engagement is usually about something happening on their side, and how you handle the gap…
· 3 min read
Clients
The handover is part of the work, not the end of it
How a project is closed determines whether it produces a referral, a return visit or a series of unpaid…
· 3 min read
Clients
Repeat work is the cheapest work and it does not arrange itself
A returning client skips the entire cost of being found, evaluated and convinced, which makes the effort of…
· 4 min read
Clients
A proposal should answer the question the client actually asked
Most documents written to win work describe the seller, while the buyer is reading to find out whether…
· 3 min read
Clients
Saying no to work you could perfectly well do
Turning down a job you are capable of and available for feels like refusing money, and the ability to do it…
· 3 min read